Privacy Policy

Who we are

Sonoran Printing (“we”, “us”) is a commercial print and direct mail company based in Phoenix, Arizona. We operate Dispatch by Sonoran, the client portal and internal production system at sonoranprinting.com and client.sonoranprinting.com. Questions: sales@sonoranprinting.com.

Information we collect

• Account and contact details you give us: name, business, email, phone, mailing address.
• Project information: quotes, artwork and proof files, mailing lists, job specifications, and order history.
• Billing information: invoices, payment status, and bank authorization records. Card and bank numbers are handled by Stripe and are never stored on our servers.
• Communications: email we exchange with you about your projects, kept as a record of the job.
• Basic technical data: log and device information used to keep the portal secure and working.

How we use it

We use your information to prepare quotes, produce and ship your work, run mailings, invoice and collect payment, provide support, keep accounting records, and secure our systems. We do not sell your information, and we do not use it for advertising.

Services we connect to

We share only what each service needs to do its job:

• Stripe — payment processing and bank authorization.
• QuickBooks Online (Intuit) — accounting. When you connect a QuickBooks company, we create and update customers and invoices in your books. We read and write only accounting data, and only for the company you authorize. You can disconnect at any time from the QuickBooks settings page in Dispatch or from within QuickBooks; disconnecting stops all further access.
• Google Workspace and Mailgun — sending and logging project email.
• Supabase — database and file storage hosting.
• Mail service providers and the USPS — postage and delivery of mail pieces.
• Print partners — when a job is produced outside our shop, limited job files and specifications are shared to produce it.

We may also disclose information if required by law or to protect our rights.

Security and retention

Access to client data is limited to staff who need it, protected by individual accounts and row-level access rules, and encrypted in transit. Connected-service credentials are stored encrypted and are never exposed in the browser. We keep project and financial records as long as needed for the work and for tax, accounting and legal requirements.

Your choices

You may ask us to access, correct or delete your information, or to disconnect a linked service, by emailing sales@sonoranprinting.com. Some records must be retained for legal and accounting reasons. Our services are not directed to children under 13.

Changes

If we update this policy we will change the date above and, for material changes, notify account holders by email.